Shipping Policy

1. Where do you ship?
We currently ship to all addresses within the United States. Unfortunately, we do not ship to P.O. boxes or internationally at this time.

2. How much does shipping cost?

• Standard Shipping: Free for all orders over $50.
• Express Shipping: Not offered at this time.
• Subscription Orders: Shipping is free for all subscription plans.

3. How long will it take to receive my order?

• Standard Shipping: Orders are processed within 1–2 business days and typically arrive within 5–7 business days.
• Express Shipping: Arrives within 2–3 business days after processing.
  Delivery times may vary depending on your location and any unforeseen delays with carriers.

4. How will I know my order has shipped?
Once your order is processed and shipped, you will receive a confirmation email with tracking information. Use this to monitor your delivery.

5. Can I modify or cancel my order after it’s been placed?
Orders can only be modified or canceled within 24 hours of placement. Please contact our customer service team at [contact info] as soon as possible if you need assistance.

6. What happens if my order arrives damaged or incomplete?
We take great care to package your order securely. If your items arrive damaged, incomplete, or incorrect, please contact us at [email/contact form link] within 7 days of delivery. We will resolve the issue by providing replacements or a refund as needed.

7. Do you offer local pickup?
No, not at this time. 

8. What if my package is delayed or lost?
While we work with reliable shipping partners, occasional delays may occur. If your package is significantly delayed or lost, please reach out to us at hello@tailwiggle.com, and we’ll assist in locating your order or sending a replacement.